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They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. Contacted their customer support about and you can guess how that went. I would have just bought the friggin phone. There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model.
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When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. Speaking of extra charges, I recently needed to replace a family member's older broken phone. Guess they really don't want you keeping tabs on those charges. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. But anytime I attempt to do that it just sits there loading infinitely and it never loads.
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If you want to see those, you have to view the PDF of your "paper" bill. You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. I am very pleased to part of the ATT family and they always let you know how much they appreciate your loyalty.Ĭan't download PDF copies of bills and beware of "upgrades" The service reps that come to the house are the best of any I have ever used. But over the years ATT has ALWAYS corrected all problems that have occurred. Also have had two different reps to tell me there are no notes on my file they can read that I told them about on the previous call, then to call a different loyalty rep and they can read them fine and stood by them and corrected my account as previously promised. My only complaint is recently having two different reps say they will call you back within so many hours and never call back. Even though you might have two go through two different representatives to get something done. If there is something gone wrong with your account, the loyalty department can usually fix it. Even though I haven’t explored all it’s uses I think you can do about anything you need to do with the phones, TV, and internet. Regardless, the initial response to the Call Protect app has been pretty poor.In my opinion I think the ATT APP is the easiest of all the apps I have to make a payment. Others are complaining the service doesn’t seem to be working, which could mean those users are outside AT&T’s HD Voice coverage areas.
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Many are complaining that the setup process failed, which wasn’t a problem when The Mac Observer set it up on one of our test iPhones. The app enables and disables the service, and lets you control call blocking settings, too.Ĭall Protect’s App Store reviews are mixed at best.
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You can enable Call Protect in the myAT&T app on your iPhone, but it’s easier to first download the free Call Protect companion app from Apple’s App Store. “We’ve listened to our customers and know they want a network that provides tools to proactively assist in blocking nuisance calls.” “Nuisance calls are an industry-wide problem that unfortunately affect many people,” hw said.
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That covers about two thirds of the United States, but for people outside HD Voice coverage areas-which includes most of Colorado, Utah, New Mexico, Nevada, Idaho, Oregon, Montana, and Nebraska-Call Protect won’t work regardless of which phone model you have.ĭespite the HD Voice limitations, AT&T’ senior vice president of Device and Network Services Marketing Jeff Bradley sees the service as a valuable tool. The service is free, but may not be of much use for some AT&T customers because it comes with a big caveat: You need a phone that supports AT&T HD Voice (iPhone 6s and 6s Plus, SE, 7, and 7 Plus) and you must be in an HD Voice coverage area.
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The companion Call Protect app for iPhone and Android phones lets users temporarily block calls. AT&T Call Protect adds spam and fraud call blocking to your iPhoneĬall Protect displays warnings for suspected spam calls, and automatically blocks known fraud calls. The service blocks calls before they reach your iPhone, but it comes with some big limitations. AT&T launched a new spam call blocking service this week called Call Protect.